MANAGED SERVICES PACK

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Leveraging this offer from The Genware Shack, customers can elect to host their Analytics technologies on internal infrastructure with the internal technology team only managing the infrastructure, or they can elect to leverage a cloud provider or external data center to provide the infrastructure  

 The Managed Services Packs includes:

• Managed Service report showing usage and usability including user license information
• Proactive management of the environment  
• Support calls that Genware Shack can address or will log if needed  
• Any of the hours not used in the month for calls and proactive administration will be used by the Genware Shack admin in the last week of the month to conduct proactive administrative tasks in the environment such as creating backups of content and reviewing log data to identify usage trends and early identification and resolution of possible problems in the environment.